Support

Something not working, or a question the app didn't answer? Write to support@karira.app and a person will read it.

If you need help right now

Karira is a wellbeing app. It is not therapy, not medical care, and not the right place to turn in a crisis. If you are thinking about harming yourself, or you are worried about someone who is, these lines are free, confidential, and answered around the clock.

Anywhere else, or if you are in immediate danger, call your local emergency number.

Getting started

How Karira works

You tell Karira how you are — out loud or in writing. It writes and voices a meditation around what you said, usually within about a minute. Each one is made for that moment; the next will be different.

Why does it need a microphone?

Only so you can speak instead of type. Recordings are sent to be turned into text and are not kept afterwards. You can use Karira entirely by typing — the app works the same either way.

A meditation is taking a long time

Generating audio takes around a minute, longer on a slow connection. If it stalls, leave the sheet open — it recovers on its own within a few minutes. If it doesn't, close and try again; you won't be charged a meditation for one that never arrived.

Audio stops when I lock my phone

It shouldn't — Karira plays in the background and shows on your lock screen. If it stops, check that Karira isn't restricted under iOS Settings → General → Background App Refresh.

Subscriptions and billing

What's free, and what's paid

The free tier includes two meditations so you can see how it feels. Premium is $12.99 per month and includes 15 meditations a month, up to 15 minutes each, and unlimited conversation.

Managing or cancelling

Subscriptions are billed by Apple, not by us, and renew automatically until cancelled. To cancel, open iOS Settings → your name → Subscriptions and select Karira. Cancelling stops the next renewal; you keep access until the period you've paid for ends.

Restoring a purchase

New phone, or reinstalled the app? Open Premium in Karira and tap Restore Purchases. Use the same Apple Account that bought the subscription.

Refunds

Apple handles all refunds for App Store purchases — we can't issue them ourselves. Request one at reportaproblem.apple.com. Write to us anyway if something went wrong; we'd like to know.

Your account and your data

Deleting your account

In the app: Settings → Privacy → Delete account. This removes your conversations, meditations, and profile from our servers. It cannot be undone.

Deleting your account does not cancel an Apple subscription — those are held by Apple, and you'll need to cancel separately in iOS Settings.

What we collect

The short version: what you tell Karira, so it can write meditations for you; your email and name from sign-in; and anonymous usage data so we can tell what's working. We don't sell data, we don't run ads, and we don't track you across other apps. The Privacy Policy is the full account.

Contact

General help and anything about your account: support@karira.app

Privacy questions and data requests: privacy@karira.app

Karira LLC · 200 Exchange St, Providence, RI 02903, United States